When contacting Kavzora about an order or product-record question, include the order number when it is relevant, the exact product name or SKU, and one concise description of the issue. Identify each affected product separately if the enquiry covers more than one item. Send only the details needed to locate the record and understand the question; do not include card details, identity documents or unrelated personal information in a general support message.
Start with the record you need Kavzora to find
A useful support enquiry begins by identifying the record behind the question. For an order matter, that normally means the order number. For a catalogue or item question, use the complete product name or the SKU shown on the current product page. If both are available, including both can make the reference unambiguous.
This is more reliable than writing only a brand name or a shortened description. Kavzora has products with related names, so a broad label may not identify the intended catalogue entry. The Kavzora Exact Product Directory is the appropriate starting point for checking the current recorded name before sending an enquiry.
Use the complete product name and SKU together
Read the full product title as one record. Do not omit words that distinguish one entry from another, and do not substitute a package colour or an informal nickname for the recorded title. Then copy the SKU from the same live product page.
For example, the catalogue page for Marlboro (Hard White) US Edition Cigarettes – 1 Carton (10 Packs) records SKU SS-313. In an enquiry about that specific listing, the complete name and SS-313 point to one catalogue record. The example identifies the record only; it does not make a statement about availability, order acceptance or a support outcome.
Separate multiple products clearly
If an enquiry involves more than one item, put each complete name or SKU on its own line and state the question beside it. This avoids combining different records into one unclear description. It also makes it easier to distinguish a general order question from an issue affecting one particular item.
Describe the question in one focused sentence
After the identifiers, state what needs to be checked. Describe the observed issue or uncertainty without guessing at its cause or promising a result. A focused sentence might say that the product name in the confirmed order record needs to be checked against the item received, or that a catalogue reference needs clarification.
For damaged, faulty, incomplete or incorrect orders, use the dedicated guidance on reporting an Australian order issue. That guide explains the additional details and photographs that may be relevant. A general product-record question does not automatically require the same material.
Send only information relevant to the enquiry
The Kavzora contact page asks for the exact product, the SKU, the specific page or order issue, and an order number only when it is relevant. This creates a practical boundary: provide enough information to identify the question, but do not add unrelated records.
Do not include card details, identity documents or unrelated personal history in a general support message. The Privacy Policy explains the site’s handling of contact, delivery, order and support information. Read it before submitting an enquiry if you need to understand that information boundary.
Check the live pages before sending
Product names, SKUs, prices, images and stock indicators may change. The current product and cart pages are the authoritative record at the time of an order, as stated in the Terms and Conditions. For that reason, copy identifiers from the live page rather than relying on an older note, screenshot or remembered description.
This check does not establish whether an order will be accepted or what outcome support will provide. It simply makes the enquiry refer to the clearest current record available on the site.
Support-enquiry checklist
- Add the order number only when the question relates to an order.
- Copy the complete product name from the current product page.
- Add the SKU from that same product record.
- List multiple affected products separately.
- Describe the question or observed issue concisely.
- Use the dedicated order-issue guidance when goods are damaged, faulty, incomplete or incorrect.
- Do not include card details, identity documents or unrelated sensitive information.
Common questions
Is a brand name enough?
No. A brand name can cover multiple catalogue records. Use the complete product name or SKU, preferably both when they are available.
Should every message contain an order number?
No. Include an order number when it is relevant to the enquiry. A catalogue question that is not tied to an order may instead be identified by the exact product name and SKU.
Should personal documents be attached to a general enquiry?
No. The public contact guidance says not to submit card details, identity documents or unrelated personal history. Send only the records needed to identify the product and question.
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